If you have any questions, please email us at shop@kyouei-ltd.co.jp
PRIVACY & POLICY@& SECURITY
Kyouei design values your business and your
trust. Kyouei design adheres to
the following policies to meet your needs for
privacy and security when
shopping with us. Kyouei design uses PayPal as its payment gateway.
Shopping at our site is guaranteed by the PayPal Buyer Protection program.
All credit card orders are processed on PayPal's secure servers.
Kyouei design is also committed to ensuring the privacy of our customers.
We keep any information you provide us confidential.
We will not give out your information to anyone.
Kyouei design takes care to
ensure that the items are free of defects in
materials and workman ship. We
shall not be liable for damage or expense
arising directly or indirectly as a consequence of use of the item.
SHIPPING
Kyouei design will make
its best effort to ensure that your packages reach
you accurately and
expediently. All orders of in-stock merchandise will ship
from our side
within 3days of receipt of order. You should then receive your
merchandise in 5 to 20 business days. Shipping times will vary with the
items.
And the receiving schedule will vary with the countries.
SHIPPING COST
Kyouei design provides shipping to all over the world.
the price you see in
each page of products is the price you pay that
included the shipping
cost.
*Special shipping charges may apply to certain oversized items.
We will advise you of the cost of these additional charges via e-mail prior
to
processing your order
CANCELLATION & RETURN POLICY
Kyouei design trusts that you will be satisfied with the
merchandise you
purchase through our website. However, only if the goods
arrived damaged,
you must return an "in stock" item purchased on our site, You
will be credited for the cost of the merchandise plus any additional taxes,
but not for shipping costs. Products that have been damaged by the customer
are not eligible for return.
1. email us at shop@kyouei-ltd.co.jp to notify us of
the return and to
receive a return address.
2. After receiving our reply, mark it clearly on your return package and ship
the merchandise being returned in its original packaging to the given address.
If this is not possible, please pack and seal the item securely with all
of its original materials. Merchandise that is damaged during return or
incomplete upon receipt will not be accepted.
You will have 14 days to return your
merchandise after receiving our reply.
Returns due to a manufacturing defect
will either be repaired or replaced,
at kyouei design's discretion. For
refunds, we will issue a refund of your
purchase within 7 business days for
the original purchase price of the item
being returned minus shipping cost.
Should the return be due to defect or
erroneous shipment, we will pay the
shipping costs to send a replacement or
repaired product back to you.
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